Shipping Policy

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£30 minimum order spend for delivery. 

All orders will be posted via Royal Mail Special Guaranteed 1PM delivery.

Enjoy free UK delivery on all orders of £60 or more.

A delivery contribution of £5 will be applied to orders under £60.

Orders placed by 2pm will be posted out the same day for delivery by 1pm the next working day. Orders placed between 2pm on Friday-Sunday will be posted on a Monday. 

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All jewellery comes beautifully packaged in our free designer boxes, perfect for gifting!​

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Return & Exchange Policy

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For Purchases Online:

 

We offer an online 14 day returns and exchanges policy. Simply post the unwanted goods back to us, stating the reason for return, within 14 days of receipt. Items must be returned in a brand new, unworn condition in all of the original packaging. Please note that postage costs will not be reimbursed. We recommend using a tracked service as we cannot accept responsibility for items lost in the post on return. For hygiene reasons, earrings cannot be returned or exchanged.

 

RETURN ADDRESS:

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CRYSTAL CHAIN 

8 SHRIEVES WALK 

STRATFORD UPON AVON 

CV37 6GJ

 

For Purchases in Store:

 

We are happy to exchange goods but unfortunately no refunds are given. Items exchanged must be unworn and in the original packaging. For hygiene reasons, earrings cannot be exchanged.  

 

 

Warranty:

 

Our jewellery comes with a three-month warranty from the date of purchase. This warranty covers any manufacturing defects. Please note the warranty is void if any damage is incurred by the customer, including any damage caused by perfumes, heat exposure and general wear and tear. Tarnishing is not a fault and can be treated with a polishing cloth or silver cleaning products.